Best Practices for Crypto Transactions

Crypto transactions are permanent and irreversible, which makes security especially important. Once a withdrawal is processed on-chain, it cannot be reversed — even by GalaxyOne. Following the steps below can help you protect your digital assets.

1. Use Reputable Platforms

• Only withdraw crypto to wallets you personally control or to verified, trusted destinations.

• Whenever possible, enable withdrawal whitelists so funds can only be sent to pre-approved wallet addresses.

2. Confirm Wallet Addresses

• Be aware that malware or browser extensions can alter copied addresses. Always double-check before sending.

• Verify the first and last few characters of the wallet address against your intended destination.

• Ensure you are sending an asset that the destination wallet can fully support.

• Even a single typo in a wallet address can lead to irreversible loss of funds.

3. Watch for Crypto-Specific Scams

Stay alert for common crypto-related scams, including:

• Fake investment platforms or “guaranteed return” offers

• Romance or relationship scams

• Phishing links disguised as NFT drops or token airdrops

• Fraudulent “wallet support” representatives

• Anyone online asking you to transfer or verify crypto

If someone you don’t know requests a crypto transfer, it is almost certainly a scam.

Need Help or Have Concerns?

If you suspect fraudulent activity or have sent crypto to an unintended address, contact GalaxyOne Support immediately at support@galaxy.app.

While blockchain transactions cannot be reversed, we can help review your account for suspicious activity and provide next steps for securing your funds.