General Security Principles for All Transfers

At GalaxyOne, safeguarding your financial information and assets is our highest priority. Whether you’re sending a wire, transferring crypto, or moving funds between accounts, it’s important to follow basic security best practices to help prevent unauthorized access or fraud.

1. Enable Strong Authentication

• Use a unique, complex password for every financial account. Avoid reusing passwords across platforms.

• Never share your login details or screenshots of your account with anyone.

• Always enable multi-factor authentication (MFA) for added protection. Whenever possible, use an app-based authenticator instead of SMS for stronger security.

2. Monitor Accounts Regularly

• Review your transaction emails and account notifications to confirm that all activity looks familiar.

• If you spot anything you don’t recognize, contact the official support team immediately at support@galaxy.app.

• Keeping a close eye on your account helps catch unauthorized activity early.

3. Beware of Social Engineering

• Scammers may impersonate banks, employers, government agencies, or even family members to gain your trust.

• Be cautious of urgent requests or pressure to act quickly. Legitimate institutions will never threaten or demand immediate payment.

• If something feels off, pause and verify the request through an official contact method before sending any money or information.

4. Protect Devices and Networks

• Keep your phone, computer, and apps up to date with the latest software and security patches.

• Avoid making financial transactions on public or unsecured Wi-Fi networks.

• When possible, use a VPN to enhance privacy and protect sensitive data while online.

Need Help or Have Concerns?

If you ever suspect unauthorized activity or believe your account may be compromised, contact GalaxyOne Support immediately at support@galaxy.app.

Your security is a shared priority — staying alert and following these best practices helps keep your assets safe.