How can I track the status of my outbound wire transfer?
You can track the status of your wire in the app under your transaction history. Here is what each status means:
| Status | What it means |
| Processing | Wire is being prepared. Funds are on hold. |
| Posted | Funds credited to the recipient's bank account. |
| Cancelled | Wire stopped before being sent. No funds moved. |
| Failed | Wire could not be posted - no funds moved, or receiving bank rejected the wire. If returned by receiving bank, funds will be returned to GalaxyOne Cash account within 1–3 business days. |
If your transfer shows a Failed status, please retry your transfer or contact Client Services for assistance.
If your receiving bank rejects the wire — for example, due to an incorrect account number, closed account, or account name mismatch — your funds will be returned to your GalaxyOne Cash account. Returns typically take 1–3 business days. If your funds have not been returned after 3 business days, contact Client Services.