What to Do If You Think You’ve Been a Victim of Fraud

If you believe you may have been the victim of a scam or fraudulent activity, act immediately. Time is critical when it comes to protecting your funds and personal information.

1. Take Immediate Action

• Stop all communication with the suspected scammer right away.

• Contact your financial institution using official, trusted channels — do not respond to messages or numbers provided by the suspected fraudster.

• Reach GalaxyOne Support immediately so our team can help review your account, secure access, and attempt to stop or recover any unauthorized transfers:

  • 📧 support@galaxy.app

  • ☎️ 855-955-1012

2. Secure Your Accounts

• Change passwords for your GalaxyOne account, email, and any connected financial platforms.

• Enable multi-factor authentication (MFA) wherever possible.

• Monitor your transactions closely for any unusual or unauthorized activity.

3. Report the Incident

In addition to contacting GalaxyOne and your bank, report the scam to appropriate authorities so they can investigate and track fraudulent activity:

• Federal Trade Commission (FTC) – Report general scams and financial fraud.

  • www.reportfraud.ftc.gov

  • www.consumer.ftc.gov

• Local Law Enforcement – File a local police report.

  • Use the National Neighborhood Watch search tool to find your local agency.

• FBI Internet Crime Complaint Center (IC3) – For online or internet-related scams.

  • www.ic3.gov

• U.S. Postal Inspection Service – For scams involving mail or packages.

  • www.uspis.gov/report

  • ☎️ 877-876-2455

• Social Security Administration Fraud Hotline – For Social Security-related scams or stolen SSNs.

  • oig.ssa.gov

  • ☎️ 800-269-0271

4. Resources for Seniors

Older adults are often targeted by financial scams. If you or someone you know may have been affected:

• For emergencies, such as physical harm or immediate danger, call 911.

• U.S. Senate Committee on Aging Fraud Hotline: 855-303-9470

• AARP Fraud Watch Network Helpline: 877-908-3360

You can also contact:

• Adult Protective Services (APS): Report suspected elder abuse or financial exploitation through the Eldercare Locator or call 800-677-1116.

• National Adult Protective Services Association (NAPSA): Provides contact information for APS offices by state.

• U.S. Department of Justice – Elder Justice Initiative: Find local resources for victims of elder abuse.

  • justice.gov/elderjustice/find-help-or-report-abuse

  • justice.gov/elderjustice/support/resources-neighborhood

5. If You’re Unsure What Happened

If you’re uncertain whether something is a scam or need help understanding what occurred, reach out to our team at support@galaxy.app.

We’re here to assist, review your situation confidentially, and provide guidance on next steps to help safeguard your financial well-being.