I sent an unsupported asset, can I recover it?

Unfortunately, if you send a cryptocurrency that GalaxyOne does not support, the asset cannot be recovered. These transactions are permanent, and the funds are lost.

TO BE CLEAR: Sending anything other than

• BTC to your BTC Wallet

• ETH to your ETH Wallet

• SOL to your SOL Wallet

• PAXG to your PAXG Wallet

will result in the total loss of funds.

We understand this can be frustrating, which is why it’s critical to double-check the asset and wallet type before initiating a transfer. Always ensure that you are only sending supported assets to their corresponding GalaxyOne wallet address.

Best Practices to Avoid Issues

• Verify supported assets before every transfer.

• Always confirm the wallet address type (BTC, ETH, SOL, or PAXG) matches the asset being sent.

• Start with a small test transaction before sending larger amounts.

• Remember: Crypto transactions are final and cannot be reversed once sent.