I can’t log in — what should I do?

If you’re having trouble logging in to your GalaxyOne account, please try the following steps:

1. Update your mobile app
   Make sure you’re using the latest version of the GalaxyOne mobile app. Visit your app store to see if any updates are available. 
2. Try a different browser
   If you’re logging in on the web, clear your cache and cookies, then try again.
3. Reset your password
   Tap Forgot Password on the login screen to reset your credentials.
4. If you changed your phone number
   Contact us so we can help reset your login information.

If you’ve tried the steps above and are still unable to log in, please reach out to our Client Services team at support@galaxy.app. We’re here to help.