How can I update my contact information?

You can update your information in a few different ways depending on what you need to change and how long you’ve had your GalaxyOne account.

Update in the App (Self-Service)

• Email address – You can update your email address at any time.

• Mailing address – If it’s been more than 30 days since your account was opened, you can update your mailing address directly in the app.

How:

1. Tap the menu icon (top-right corner of the home screen in app)

2. Find Accounts and Assets, select Edit My Profile

Support Required

Contact our Client Services team for the following updates:

• Name change – Requires one of the following:

  • Government-issued ID (e.g., passport or driver’s license)

  • Court-approved name change document

  • Marriage certificate

• Phone number change – Requires identity verification.

• Mailing address change within the first 30 days of account opening – Requires a valid government-issued ID (e.g., driver’s license, state-issued ID card) showing your new address or address verification documentation if your ID is not yet up to date. 

We’re here to help every step of the way!