How can I update my contact information?

You can update your information in a few different ways depending on what you need to change and how long you’ve had your GalaxyOne account.

Updates you can make in the App or via the Website (Self-Service)

• Email address – You can update your email address at any time.

• Mailing address – If it’s been more than 30 days since your account was opened, you can update your mailing address directly in the app.

Please see steps below to update your contact information:

Mobile App:

1. Tap the menu icon (three lines in the top-right corner of the home screen in app)

2. Find Accounts and Assets, select Edit My Profile

Desktop/Web Browser:

1. Select the menu icon (two lines in lower lefthand corner of the home screen)

2. Select Edit My Profile

Support Required

Contact our Client Services team for the following updates:

• Name change – Requires one of the following:

  • Government-issued ID (e.g., passport or driver’s license)

  • Court-approved name change document

  • Marriage certificate

• Phone number change – Requires identity verification.

• Mailing address change within the first 30 days of account opening – Requires a valid government-issued ID (e.g., driver’s license, state-issued ID card) showing your new address or address verification documentation if your ID is not yet up to date. 

We’re here to help every step of the way!